| 1 | Explains the definition and importance of organizational conflict. |
| 2 | Says the views on organizational conflict. |
| 3 | Explains the causes of organizational conflict. |
| 4 | Comprehends the positive and negative aspects of organizational conflict. |
| 5 | Explains the types of organizational conflict. |
| 6 | Explains the process of conflict in organizations. |
| 7 | Effectively manages the conflict in organizations. |
| 8 | Knows researches related to conflict in educational organizations. |