| ÖÇ1 | Students learn about productivity management and measuring productivity. |
| ÖÇ2 | Students understand the relationship between productivity, quality, and profit. |
| ÖÇ3 | Students understand how to use quality as a strategy for improving productivity. |
| ÖÇ4 | Students learn the key elements of quality management. |
| ÖÇ5 | Students learn the use and purpose of control charts. |
| ÖÇ6 | Students understand the difference between traditional and total quality management. |