| 1 | Definition of quality, the history of quality process | [1] Page1-14 |
| 2 | Total Quality Management concepts to define and | [1] Page17-27 |
| 3 | Total quality management system and the need for total quality management | [1] Page 31-46 |
| 4 | The main elements of total quality management | [1] Page49-72 |
| 5 | The main factors affecting the total quality management | [1] Page 75-82 |
| 6 | Total quality management organizational structure, implementation and use of basic tools | [1] Page85-108 |
| 7 | Understanding of total quality and quality costs | [1] Page 110-114 |
| 8 | Classical management approach compared with the total quality management concept | [1] Page 117-121 |
| 9 | The Deming philosophy of total quality management principles and these principles make up the 14 principles of the company to compare classical | [1] Page133-136 |
| 10 | Human factors in total quality approach | [1] Page 139-152 |
| 11 | Collecting and selecting candidates | [1] Page 155-159 |
| 12 | Staff training and development | [1] Page 163-205 |
| 13 | Connecting people to the organization in total quality management and development methods | [1]Page 209-225 |
| 14 | Total quality management practices in the world and Turkey | [1] Page 229-245 |