Technical Visit to the 112 Emergency Call Center by First and Emergency Aid Program Students

First-year students from the First and Emergency Aid Program at Niğde Ömer Halisdemir University’s Zübeyde Hanım Vocational School of Health Services conducted a technical visit to the Niğde 112 Emergency Call Center (ECC) during the fall semester of the 2026-2027 academic year, organized by faculty member Dr. Tuğba Aydemir.

The visit, designed to help students reinforce their theoretical knowledge through practical application and enhance their professional awareness, provided insights into the organizational structure of the 112 Emergency Call Center, as well as the processes for receiving, evaluating, and routing emergency calls to the appropriate units. Furthermore, the importance of effective communication, time management, and inter-institutional coordination in emergency health services was discussed.

By observing the management of emergency calls—a vital component of pre-hospital emergency health services—firsthand, the students were able to bridge the gap between their classroom-based theoretical learning and real-world field operations, thereby expanding their knowledge and experience.

This technical visit, which contributed to the students' professional development, served as a significant asset in supplementing academic instruction with field experience and fostering the training of qualified healthcare professionals.

We extend our gratitude to our faculty member, as well as to the management and staff of our external stakeholder, the Niğde 112 Emergency Call Center, for their support in organizing this visit and for the attention and valuable insights they shared with our students.