| 1 | The Place and Importance of Services in Countries' Economics. | Lovelock C. (2001), Services Marketing,Lovelock Associates,Prentice Hall. |
| 2 | Service Marketing Strategy | ovelock C. (2001), Services Marketing,Lovelock Associates,Prentice Hall. |
| 3 | What is Sercice Quality? | A. Hamdi İslamoğlu, Burcu Candan, Kenan Aydın, Şenol Hacıefendioğlu, Hizmet Pazarlaması, Beta Basım Yayım. |
| 4 | Comparing Servive Quality and Product Quality. | A. Hamdi İslamoğlu, Burcu Candan, Kenan Aydın, Şenol Hacıefendioğlu, Hizmet Pazarlaması, Beta Basım Yayım. |
| 5 | Service Quality, Service and Loyalty Relation. | Aydın, Şenol Hacıefendioğlu, Hizmet Pazarlaması, Beta Basım Yayım |
| 6 | Giving a Presantation of Seminar | |
| 7 | Measurement Models of Service Quality | Esen Gürbüz , Ahmet Ergülen (2008), Yükseköğretim Kurumlarında Hizmet Kalitesi Ölçü ve Modelleri, Detay Yayıncılık. |
| 8 | Model of SERVQUAL | Esen Gürbüz , Ahmet Ergülen (2008), Yükseköğretim Kurumlarında Hizmet Kalitesi Ölçü ve Modelleri, Detay Yayıncılık. |
| 9 | Model of SERVQUAL | Kurumlarında Hizmet Kalitesi Ölçü ve Modelleri, Detay Yayıncılık. |
| 10 | Model of GRONROOS | Esen Gürbüz , Ahmet Ergülen (2008), Yükseköğretim Kurumlarında Hizmet Kalitesi Ölçü ve Modelleri, Detay Yayıncılık. |
| 11 | Evaluating Articles and Discussing its Contribution to Theory and Application. | http://www.emeraldinsight.com,http://web.ebscohost.com,http://www.ulakbim.gov.tr/cabim/vt/,http://site.ebrary.com/lib/nigde/home.action |
| 12 | Evaluating Articles and Discussing its Contribution to Theory and Application. | http://www.emeraldinsight.com,http://web.ebscohost.com,http://www.ulakbim.gov.tr/cabim/vt/,http://site.ebrary.com/lib/nigde/home.action |
| 13 | Evaluating Articles and Discussing its Contribution to Theory and Application. | http://www.emeraldinsight.com,http://web.ebscohost.com,http://www.ulakbim.gov.tr/cabim/vt/,http://site.ebrary.com/lib/nigde/home.action |
| 14 | Evaluating Articles and Discussing its Contribution to Theory and Application. | http://www.emeraldinsight.com,http://web.ebscohost.com,http://www.ulakbim.gov.tr/cabim/vt/,http://site.ebrary.com/lib/nigde/home.action |