GRADUATE SCHOOL OF SOCIAL SCIENCES / Production Management and Marketing / URT6115 - SERVICE QUALITY STRATEGIES
 
Learning Outcomes Of the Course 
ÖÇ1Ability to create customer satisfaction.
ÖÇ2Ability to create a positive customer experience.
ÖÇ3Ability to increase customer loyalty.
ÖÇ4Ability to improve the quality of services.
ÖÇ5Ability to understand the processes of effective service management.